KYNTIVO.

Deleting a KYNTIVO account

In the app: Profile → Settings → Delete my data. Type DELETE and confirm; you do not need to reinstall the app, only sign in.

Without the app: write from your account email address to support@kyntivo.com with the subject “Account deletion”. We check that the account is yours and delete it with the same process as the app.

If you signed in with Apple using a hidden address, write from the address our emails reach you at, or delete the account in the app.

This deletes your profile and photo, steps and their history, friends and requests, Collection, cups and badges, challenge entries, notifications and sign-ins on all devices.

Challenges already running with others finish without your name. Your Apple or Google account and health data in other apps stay. Subscriptions are cancelled with Apple or Google.

Personal data leaves the database right away; the server finishes the photos and the sign-in account. Copies in backups expire on their normal cycle, and if a backup is ever restored we apply the deletion again. We keep a deletion record (the account identifier and timestamps, without name, email or other details) only for as long as backups that could restore the account exist.